1. To understand the importance of patient involvement and education interventions in quality improvement within healthcare, and how these can be implemented in different settings. 2. To gain insights from case studies and industry leaders on innovative approaches to healthcare delivery, including the role of technology and digital health tools. 3. To analyze the role of multi-disciplinary teams in improving healthcare quality, and the strategies for fostering effective teamwork and collaboration. 4. To learn about the principles of resilience and sustainability in healthcare, and how these can be incorporated into service improvement initiatives. 5. To reflect on the importance of healthcare workers' wellbeing, and measures that can enhance resilience among healthcare staff.