Aim(s): A comprehensive course to enable existing and aspiring Practice Managers to effectively fulfil the role required with the skills and resources necessary to maximise performance. Objectives: At the end of this programme the participant will: -Recognise the importance of teamwork -Assist team members in gaining knowledge and confidence to achieve effective outcomes -Appreciate recruitment procedures and develop induction programmes -Be competent in communicating with patients and develop good interpersonal relationships within the dental team -Recognise the importance of appraising staff and the purpose of personal development planning -Deal with complaints and conflict -Appreciate and apply clinical governance frameworks within the practice environment -Indicate the roles and responsibilities of team members and encourage practice team development -Develop guidelines and procedures within their dental practices  -Highlight the basic principles of finance and managing budgets within dental practices.