1. To understand the various factors and circumstances that can make consultations difficult in a medical setting. 2. To develop effective communication strategies which can be implemented during challenging consultations. 3. To learn about the supporting mechanisms and policies implemented by the General Medical Council (GMC) when dealing with difficult consultations. 4. To apply critical thinking skills to analyse real-life difficult consultation scenarios, identifying potential solutions and preventative measures. 5. To better manage emotional management in stressful situations, reducing personal stress level and improving patient care during challenging conversations.