This webinar by Dr Alex Gordon is the perfect opportunity for medical professionals to learn how to approach difficult conversations with patients or their loved ones. The webinar aims to cover the following topics:
How to break bad news to patient and family? How to manage self discharges? How to manage angry patient/relatives? How to deal with complaints?
This webinar will take place on 6th July at 7pm.
Please do register to attend the event!
Learning Objectives:
Identify key communication principles to effectively break bad news to patients and their families.
Demonstrate how to effectively manage patient and/or family self-discharges.
Utilise strategies for effectively managing angry patient and/or relatives.
Outline the process for handling complaints in a professional and empathic manner.
Evaluate the theoretical guidance provided in order to apply it in their own clinical setting.
