Aims Increase knowledge and understanding of dementia Increase your confidence to be able to support people living with dementia Objectives: Enhanced knowledge of dementia Be able to identify vulnerable customers and understand their needs Confidence in interacting effectively with people living with dementia Provision of better access to services by making small changes Learning Content: Dementia – What is dementia, causes of dementia, signs & symptoms How dementia can impact memory Person-centred approach Communication tips Environmental considerations Local Alzheimer’s Society Services & Support